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Pulse Agency

How Vitajuwel lifted Shopify sales by 91% in 30 days

Vitajuwel makes glass bottles and carafes with gemstones sealed inside. They are beautiful, well made and more expensive than most of the bottles they compete with.

The idea goes back a long way. The founding family has lived in southern Germany for more than ten generations, among mountain streams and glacier lakes, and drew on the old tradition of placing gemstones in carafes of water. The stones needed regular cleaning, though, and the water touched them directly. In 2007 a family member solved both problems by sealing the gems inside a glass vial, creating drinking water that is hygienic, natural and sustainable.

When Pulse took over Vitajuwel’s online marketing in Australia, the brief was easy to describe and hard to deliver: sell a premium bottle online, at a premium price.

Woman pouring water from a Vitajuwel glass carafe in the desert

The challenge

We inherited the account from a previous consultant. Sales were low, the site was slow, conversions weren’t being attributed properly and there was no real strategy behind the spend.

The product also cost more than its competitors, because of the quality of the glass and the gems. Discounting wasn’t the answer. People needed to understand why a Vitajuwel bottle was worth more, in the few seconds an ad or a product page gets.

What Pulse did

Fix the numbers first

Before changing a single campaign, we made sure every sale was measured and attributed properly. Then we looked hard at the business model, the assets Vitajuwel already had, and the motivations and frustrations of the people buying. Without clean data, every later decision would have been a guess.

Get Google working before testing anything new

Google Ads search, remarketing and Shopping campaigns were set up and optimised first, so people already searching for products like Vitajuwel’s could find them, and come back to them.

Then test the story

With that foundation in place, we tested different angles in Facebook ads and YouTube videos, looking for the messages that made the price make sense. The aim was a scalable way to try new channels while bringing the cost per conversion down.

Redesign the store

Pulse also designed a new website for Vitajuwel, built around its lifestyle photography and its range of bottles, carafes and accessories.

Vitajuwel website homepage design: 'Energising water with the power of crystals'
Pulse’s homepage design for Vitajuwel.
Vitajuwel mobile designs for the home page, water bottles listing and product page
Mobile designs for the home page, the bottle listing and a product page.

Results

Thirty days after Pulse took over, every key store metric had moved.

Shopify store metric After 30 days
Total sales +91%
Total orders +68%
Online store sessions +75%
Returning customer rate +13%

More people visited the store, more of them bought, and more of them came back.

“I began working with Nicolas and Pulse Agency a few months ago. Pulse are managing the digital marketing for my brand, Vitajuwel, which is the leading European manufacturer of gem water products in the world. In a short time, there has been a huge improvement in the return on advertising dollars spent. I am most impressed with the knowledge and professionalism that Pulse displays and I would recommend them to others without hesitation.”

Ralph Silverman, Vitajuwel Australia (Google review)

Selling a premium product online? Talk to Pulse about Google Ads, social ads and web design.

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+91%
Total salesFirst 30 days with Pulse

+75%
Online store sessionsSame period

Testimonials

At Pulse Agency, we’re proud of our strong client relationships. Check out real reviews that highlight our commitment to great results and happy customers.

See Google Reviews Watch testimonial videos
Testimonial headshot of a smiling bald man in a suit and red tie

After experiencing a drop in website traffic due to increased competition and a lack of marketing focus, this client engaged Pulse Agency for support. Over five months, Nicolas developed and implemented a tailored strategy covering SEO, PPC, and social media. His proactive approach, ongoing optimisation, and dedication delivered strong results. Highly recommended for digital marketing expertise and commitment to success.

Testimonial headshot of a fair-haired man

“I have worked with Nico and his team over 5 years, and would be LOST without him. His knowledge is encyclopaedic, his approach methodical and his enthusiasm to deliver results genuine. I highly recommend Nico to be part of your team, for the long haul”

Testimonial headshot of a smiling grey-haired man in front of greenery

Positive: Professionalism, Quality,
Responsiveness, Value

“I began working with Nicolas and Pulse Agency a few months ago. Pulse are managing the digital marketing for my brand, Vitajuwel, which is the leading European manufacturer of gem water products in the world. In a short time, there has been a huge improvement in the return on advertising dollars spent. I am most impressed with the knowledge and professionalism that Pulse displays and I would recommend them to others without hesitation. Ralph Silverman – Vitajuwel Australia”

Joel Chapman of Chapman Solicitors, smiling in a navy suit

“Pulse Agency has really made a difference to my business!

With their professionalism, they have been able to properly explain the technical aspects of their plan for my line of work, in a way that I could understand.

Since I engaged the services of Pulse Agency, my business has grown and become more prominent in my industry area.”